Customer Retention Customer Survey NPS Text Analytics 
Experience Investigators
APRIL 23, 2024
Metrics from customer surveys like Net Promoter Score (NPS) or Customer Satisfaction Rate (CSAT) are measurements from a certain group of customers to consider in your strategic decisions. Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales.
SurveySensum
OCTOBER 12, 2023
Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. Launch Your First NPS or CSAT Survey – Sign Up for Free 2.
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SurveySensum
AUGUST 3, 2023
It lets you create various surveys like NPS, CES, CSAT, etc., Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. With real-time alerts, you can address critical issues promptly, ensuring timely responses to customer concerns.
SurveySensum
SEPTEMBER 15, 2023
5) CustomerGauge NPS system Comprehensive customer tracking Easy to use Free trial available Contact CustomerGauge 4.6 (5) 5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5) It specializes in NPS, providing deep insights into customer preferences.
Lumoa
AUGUST 8, 2023
This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. This shows the tangible, bottom-line benefits of listening to your customers.
SurveySensum
OCTOBER 23, 2023
Poor Survey Customizations The primary role of any survey platform should be to allow users to design high-quality customizable surveys. With GetFeedback there is a limitation when it comes to customized surveys because there is no option to edit CCS, HTML, etc, as evident from this customer review.
SurveySensum
OCTOBER 17, 2023
Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. Feedier Contact them for details 4.5 (5)
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