Intercom, Inc.

SEPTEMBER 9, 2022

In CX, neural networks will likely be used with more traditional machine learning methods to choose actions that provide the best interaction possible with the customer. While it’s likely that more realistic claims close fewer accounts, it pays off in customer retention. Do you think teams should have embedded ML engineers?

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

VOZIQ

APRIL 14, 2021

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. In their minds, AI is about developing some ML models which one of their data analysts or data scientists can easily accomplish in a few months.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Intercom

JULY 13, 2023

Those who embrace AI will be in a prime position to elevate the customer experience, and in a world where customer retention is critical, this shift can be fundamental to the success of a business. The time for AI in customer service is now. So the question is no longer, “To AI or not to AI?”;

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

VOZIQ

MARCH 22, 2022

TMC recognizes the AI/ML Customer Retention Platform for the fourth time in a row. a leading cloud-based customer retention solution provider to recurring revenue businesses, announced today that? its Artificial Intelligence for Predictive Customer Retention?as Reston, March 22, 2022: VOZIQ AI,?a

AI 40

AI Artificial Intelligence ML Engineering 40

VOZIQ

APRIL 14, 2021

Results from Algorithmia’s third annual survey, 2021 Enterprise Trends in Machine Learning, showed that 76% of enterprises prioritize AI and machine learning (ML) over other IT initiatives in 2021. In their minds, AI is about developing some ML models which one of their data analysts or data scientists can easily accomplish in a few months.

AI 40

AI ML Machine Learning Artificial Intelligence 40

Hodusoft

JUNE 12, 2024

For example, a customer who is loyal to a particular jeans brand is most likely to buy their favorite apparel from an online store that’s offering the best deals. According to several industry experts, the customer retention rate for the e-commerce industry is about 20-30 percent.

E-commerce 52

E-commerce Contact Center Sales Retail 52

SurveySensum

NOVEMBER 8, 2023

Personalized product recommendations : By analyzing customers’ purchase history, AI can show product recommendations that might be an exact match for the client’s needs. This saves the customer time to browse through various categories of products. Then, the responses they deliver are quite helpful. What more could you strive for?

CX 52

CX Customer Experience Artificial Intelligence NPS 52