What is customer satisfaction score? (+ how to measure CSAT)
Zendesk
MAY 17, 2022
Customer Effort Score (CES) vs. Net Promoter Score® (NPS). CSAT, CES, and NPS are the most commonly used customer satisfaction metrics because they’re straightforward and simple to implement. In short: CSAT measures a customer’s satisfaction with your company, service, or product.
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