Zendesk

OCTOBER 5, 2022

Since partnering with Zendesk, Qumu has turned its greatest weakness into its greatest strength and built a loyal customer base. The company has all-time high customer satisfaction (CSAT) scores , driven its customer retention rate to 90+ percent, and turned its customer support into a competitive differentiator. “We

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

ECXO

JUNE 13, 2023

Almost two-thirds of them said real-time analytics are important to their organization’s performance, and nearly all of them said it will become increasingly important in the next two years. Almost 75 percent have increased spending on real-time customer analytics. Enabling you to make evidence-based decisions every day.

Predictive Analytics 133

Predictive Analytics Government Sales Customer Retention 133

VOZIQ

NOVEMBER 20, 2023

Through our best-of-customer intelligence series, we unravel the wisdom distilled from the best minds on the internet, offering a roadmap for subscription businesses to become the trailblazers of change and innovation. November is here, and it’s time for charting the course of goal setting and strategic planning for 2024.

Predictive Analytics 52

Predictive Analytics Customer Retention AI Social Media 52

ECXO

AUGUST 30, 2023

Almost two-thirds of them said real-time analytics are important to their organization’s performance, and nearly all of them said it will become increasingly important in the next two years. Almost 75 percent have increased spending on real-time customer analytics. Enabling you to make evidence-based decisions every day.

Predictive Analytics 52

Predictive Analytics Government Sales Customer Retention 52

SugarCRM

MARCH 28, 2024

For example, omnichannel communication is essential for organizations that want to boost CX and customer satisfaction levels by allowing customers to interact with businesses on their preferred communication channel, email, phone calls, or chatbots. Data-driven innovation : Innovation is critical for manufacturers.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

Beyond Philosophy

JULY 7, 2015

How Do You Use Emotional Data to Predict the Future? Predictive analytics explains how some organizations hypothesize a future outcome based on existing patterns from data sets in the past. The concept here is that the data exists that can help all of us improve our operations and make better decisions for our Customers.

Net Promoter Score 113

Net Promoter Score Predictive Analytics NPS Customer Loyalty 113

1 to 1

JULY 29, 2022

Detecting and understanding customer intent can give brands clarity into what a customer is trying to do beyond what they are saying or clicking on, whether it’s an upsell opportunity, a chance to deepen the customer relationship, increase customer retention, enhance a product or service, or something else.

Manufacturing 29

Manufacturing Artificial Intelligence Predictive Analytics Contact Center 29