This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Customer Retention Remove Mystery Shopper Remove Mystery Shopping Related Topics
Customer Expectations Customer Service Customer Satisfaction Customer Experience Start-ups Retail Sales More Related Topics >
article thumbnail

How to measure customer service training

Inside Customer Service

MAY 11, 2023

The hotel's general manager had complained about poor customer service and threatened to cancel the parking contract if performance didn't improve within 30 days. The team needed to average 90 points on mystery shopper evaluations within 30 days. Recent mystery shopper results provided a baseline for their performance.

Mystery Shopper 182
Mystery Shopper Customer Service Mystery Shopping Start-ups 182
article thumbnail

Look beyond mystery shopping to improve your customer experience

Qualtrics

FEBRUARY 21, 2021

We’ve heard of them before, but what does a mystery shopper do and how can they drive customer experience improvements? What is a mystery shopper? A mystery shopper, or a secret shopper, is a person who is hired to audit a company to see if they meet standards. Who hires them? What do they do?

Mystery Shopping 29
Mystery Shopping Mystery Shopper Customer Experience Retail 29
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 24,000+ Insiders by signing up for our newsletter

About
Webinars
About
Editions
Webinars
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024