How to measure customer service training
Inside Customer Service
MAY 11, 2023
Mystery shopping scores immediately improved and continued to trend upward. This process was straightforward with the valet parking contract.
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Seeing is Believing
CX Journey
MARCH 31, 2016
Reduce the Waste In sharp contrast, video mystery shopping is impervious to such characteristic flaws, making the information obtained far superior in terms of reliability and usability for improvement. Capturing employee performance on film documents all aspects and nuances of a customer’s experience without subjectivity or bias.
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Look beyond mystery shopping to improve your customer experience
Qualtrics
FEBRUARY 21, 2021
In this way, companies are getting the benefit of their target customer’s thoughts and opinions. Mystery shopping can help root out issues that can prevent long-term or future problems, that impact customer retention and sales. Go beyond mystery shopping to improve the experience. Get Started.
Top 150 Global Customer Experience Thought Leaders and Influencers of 2020
SurveySensum
JULY 14, 2020
Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes.
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