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Achieve quick ROI on your CX: How small businesses innovate at scale

Zendesk

Our research shows 76 percent of customers now expect some kind personalization, like being able to connect on the channel they choose and recommendations based on purchase history. To deliver the experiences your customers want, you need to connect all of your data for your team.

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The Fall of Summer

Chip Bell

Peter Raven, president of the Missouri Botanical Garden and a renowned botanist, reports that trees literally throw their leaves off of the limb. It is much like a customer throws a service provider off their preferred list. It does not work that way.