Customer Satisfaction CX Transformation Sports Voice of the Customer 
Execs In The Know
APRIL 8, 2022
This change has since yielded a more responsive, more consistent customer care experience, along with improved performance across several key metrics like average speed of answer, customer satisfaction (CSAT), and Net Promoter Score (NPS). How Fanatics Activated Its CX Data Superpowers.
Customer Bliss
MAY 10, 2018
What did Amy’s process for implementing a CX transformation look like? Amy did a lot of listening; she conducted interviews with peers, customers, and stakeholders to go through feedback sources. Highly Engaged Employees Create Stronger Customer Satisfaction. Amy Shioji @usatoday #CX Click To Tweet.
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