Execs In The Know
APRIL 8, 2022
Invest in areas that allow you to leverage your program data (including Voice of the Customer) to create more efficient experiences for customers. Implement and experiment with tools and solutions that can simultaneously automate and improve the customer experience. How Fanatics Activated Its CX Data Superpowers.
Lumoa
OCTOBER 31, 2018
Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX
Customer Bliss
MAY 10, 2018
What did Amy’s process for implementing a CX transformation look like? Amy did a lot of listening; she conducted interviews with peers, customers, and stakeholders to go through feedback sources. Amy Shioji @usatoday #CX Click To Tweet. Getting buy-in and alignment from the C-Suite. About Amy Shioji.
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