Customer Bliss

DECEMBER 6, 2018

In this past year alone, I’ve had conversations with quite a few leaders in this industry who are working extremely hard to improve CX within their organizations. He’s an avid sports fan, whether coaching his kids or cheering for the Alabama Crimson Tide football team. Alvin is based in Florida with his wife and five kids.

CX Transformation 72

CX Transformation CX NPS Entertainment 72

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Execs In The Know

APRIL 8, 2022

How Fanatics Activated Its CX Data Superpowers. Synopsis: As the ultimate one-stop sports fan destination with a database of more than 80 million global customers, the Fanatics brand is working with a wealth of data, and actively using it to field a team of data superheroes. CX Transformation Secret Revealed: The Hero Is Your Customer!

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

Customer Bliss

MAY 10, 2018

What did Amy’s process for implementing a CX transformation look like? Amy Shioji @usatoday #CX Click To Tweet. USA Today serves as an essential companion to seeking knowledge and understanding, so Amy and her team want to ensure they can help their audience get news in a more trusted way. About Amy Shioji.

Customer Experience 44

Customer Experience Sports CX Transformation CX 44