Customer Bliss

DECEMBER 6, 2018

In this past year alone, I’ve had conversations with quite a few leaders in this industry who are working extremely hard to improve CX within their organizations. Alvin Stokes, SVP of CX @CWC_tweets Click To Tweet. He’s an avid sports fan, whether coaching his kids or cheering for the Alabama Crimson Tide football team.

CX Transformation 72

CX Transformation CX NPS Entertainment 72

Execs In The Know

APRIL 8, 2022

How Fanatics Activated Its CX Data Superpowers. Synopsis: As the ultimate one-stop sports fan destination with a database of more than 80 million global customers, the Fanatics brand is working with a wealth of data, and actively using it to field a team of data superheroes.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX There is no doubt that across most industries, the end-to-end CX has improved over the last twenty years.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Customer Bliss

MAY 10, 2018

What did Amy’s process for implementing a CX transformation look like? After determining this was their focus, they were able to make a business case for more formal investments like listening tools, more staff, and things that would enable them to implement and move forward from a CX perspective.

Customer Experience 44

Customer Experience Sports CX Transformation CX 44