Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Never underestimate the customers expectation in CX.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Execs In The Know

APRIL 8, 2022

Invest in areas that allow you to leverage your program data (including Voice of the Customer) to create more efficient experiences for customers. Implement and experiment with tools and solutions that can simultaneously automate and improve the customer experience. How Fanatics Activated Its CX Data Superpowers.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

Customer Bliss

MAY 10, 2018

What did Amy’s process for implementing a CX transformation look like? Amy did a lot of listening; she conducted interviews with peers, customers, and stakeholders to go through feedback sources. It showed that CX adds value to the business. Highly Engaged Employees Create Stronger Customer Satisfaction.

Customer Experience 44

Customer Experience Sports CX Transformation CX 44