CX Transformation, NPS, Sports and Voice of the Customer

It’s A Wrap: Insights from Four CRS Clearwater Keynote Presentations

Execs In The Know

APRIL 8, 2022

This change has since yielded a more responsive, more consistent customer care experience, along with improved performance across several key metrics like average speed of answer, customer satisfaction (CSAT), and Net Promoter Score (NPS). How Fanatics Activated Its CX Data Superpowers.

Net Promoter Score

Net Promoter Score Contact Center Sports CX Transformation

Customer Experience Challenges According to 15 CX Experts

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Recognise your business is about the customer and not you.

CX Customer Experience Machine Learning Artificial Intelligence

Tech Customer Success

It’s A Wrap: Insights from Four CRS Clearwater Keynote Presentations

Customer Experience Challenges According to 15 CX Experts

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