Fonolo

JULY 5, 2023

Over the last few decades, many researchers have proven this link between employee behavior, customer satisfaction and the monetary cost of toxic employees. Here are four concrete ways employees impact your brand’s customer perception. Remember that the customer experience doesn't end when you make the sale.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Aquire

OCTOBER 5, 2021

These behaviors shape the face of digital customer service that companies offer. Why is digital customer service important? Digital customer service can help you increase customer satisfaction and reduce costs. In fact, good online service is downright expected by most customers. Implement conversational CX.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Lumoa

MARCH 12, 2023

How important is customer experience, really? Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. A CX platform combines all of that.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

CSAT.AI

NOVEMBER 9, 2022

analyze customer interactions in real time using phrase based models and retain survey sentiment for the three most recent touches. This lets agents know how they are doing and give you a picture of customer satisfaction as it changes. Solutions like CSAT.AI Use What You Know for Troubleshooting and Strategy.

Gambling 92

Gambling Social Listening Sentiment Analysis Education 92

Aquire

SEPTEMBER 18, 2021

If you really want to get ahead of your competition, you should have a great customer experience strategy. Customer experience (or CX) is where most companies compete nowadays as product and price have become less important in the eyes of customers. What is a customer experience strategy? Practice social listening.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Zendesk

JUNE 17, 2022

Companies that create a process for collecting, analyzing, and acting on customer feedback improve their chances of impressing buyers. With customer feedback management (CFM), you can experience less churn, improve customer satisfaction, acquire more buyers, and, ultimately, generate more revenue. Customer support chat.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Comm100

FEBRUARY 6, 2018

Its mission is simple — help companies of all sizes provide quality customer experiences, regardless of channel. Comm100’s live chat tool is designed to help businesses of all sizes and industries improve customer satisfaction rates, and engage with their customers in real time. Specs : Industry : Any. Download Now.

Social Media 42

Social Media CRM Omnichannel Invoicing 42