ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

SurveySensum

JUNE 13, 2021

Most startups and even large-scale organizations have a detailed CX strategy in place. Their strategy drills down to fine details as to how the customer would be served at each touchpoint — both online and offline. Here are some such marketing strategies to expand your CX strategy. Provide real-time customer support.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 Leverage data analytics to improve customer experience.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

CommBox

MARCH 2, 2022

While you should expect to receive comments from dissatisfied people, you need to have more glowing reviews about your service. This way, you can know that your support aligns with what your customers expect it to be. Expand your search by conducting social listening © Thicha Satapitanon | Dreamstime.com.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

DECEMBER 21, 2023

But have you ever thought about why negative reviews happen on social media? Well, negative social media reviews happen for different reasons. Sometimes, it’s because customers expect something but get something else. It showcases a commitment to delivering outstanding customer satisfaction.

Social Media 52

Social Media Social Listening Customer Satisfaction Customer Feedback 52

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52