Fonolo

MARCH 12, 2019

Being helpful saves customers time and money and greatly impacts customer satisfaction. You’ll see an almost identical inventory from San Diego, California, to Salem, Massachusetts. This goes a long way in creating a friendly atmosphere where employees take the initiative to be helpful.

Customer Experience 86

Customer Experience Retail Omnichannel Customer Satisfaction 86

ECXO

MARCH 21, 2023

Customer Experience Measurement: A successful customer experience requires continuous measurement and management. We did this several times in many divisions in different lines of businesses of Samsung, one of our main customers. You can also support and donate to The Lab.

Customer Experience Maturity Model 98

Customer Experience Maturity Model B2B CX Customer Experience 98

Service Quality Institute

FEBRUARY 8, 2022

Many spend a fortune on their stupid customer satisfaction surveys that few people complete and rarely does the feedback make an impact. In this post, we are going to cover two firms that have provided Relentless Customer Service. Tom started in April 1990 with a Service Guarantee and Delta Dental of Massachusetts.

Start-ups 52

Start-ups Sales Customer Service Customer Satisfaction 52

Customer Bliss

MARCH 14, 2017

She was SVP of Worldwide Customer Solutions at Endeca, SVP of Services and Support at Enterprise Mobile, Chief Customer Officer at Bullhorn, and now CCO of Brainshark (following a stint as SVP, Customer Care) at the same company. Whole company must understand customer use cases: That starts with a discussion of value.

Sales 87

Sales Start-ups CX Touchpoint 87

Hodusoft

AUGUST 16, 2023

Apart from providing internet services from its Manhattan facility, it also has offices in Newark in New Jersey, Brighton in Massachusetts, Newfield in Connecticut, and Burlington in Vermont. With multi-branch operations, the ISP needs to ensure seamless services for its customers and connectivity between locations.

Technology 52

Technology Technology Customer Retention Entertainment 52

Comm100

NOVEMBER 23, 2020

Save money, save time, and reduce effort while increasing customer satisfaction. Headquartered in Boston, Massachusetts, HelpScout’s mission is to help small businesses build long term relationships with effective ticket management. Save money, save time, and reduce effort while increasing customer satisfaction.

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52