customer-service-life-updates-february-2020 
Customer Service Life
FEBRUARY 10, 2020
The Greatest Avenger of the CX Universe – If you were going to hire a character from the Marvel Cinematic Universe to spearhead the customer experience effort in your organization, who would it be? Beyond “buy 10 get one free”: What is customer loyalty? ICMI Top 50 Thought Leaders to Follow on Twitter – January 2020.
C3Centricity
NOVEMBER 4, 2020
This is why UX design is vital to satisfying our customers’ demands and needs. BOPIS (Buy online pick-up in-store) surged 259% YoY in August 2020, as many shoppers are concerned about the safety of in-store shopping. With this type of search expansion into daily life, being on the front page of Google is no longer good enough.
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