Fonolo

FEBRUARY 14, 2023

The ROI of Call-Backs for Your Contact Center Omnichannel Omnichannel continues to be the new standard for contact centers. Because your customers expect to be able to reach you on their preferred type of channel — this can include chat, email, social media, and more. Our Picks for Best Call Center Software 1.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Logicalware

JANUARY 29, 2024

You could have prepared yourself to better help the customer. Far too often customer service agents must respond to these calls but if organisations expect to keep agent and customer satisfaction high, this needs to become a thing of the past. Does this sound like a familiar interaction?

Customer Experience 52

Customer Experience Artificial Intelligence Data Entry Omnichannel 52

SurveySensum

MAY 31, 2024

This is one fine example of how AI is enhancing customer experience. These chatbots automate customer service by handling queries, resolving basic issues, and providing instant information 24/7 without human intervention. Provide Omni-Channel Experience Modern-day customers prefer omnichannel experiences.

AI 52

AI CX Customer Experience Sentiment Analysis 52

Hodusoft

MAY 17, 2024

Benefits of CTI CTI, or Computer Telephony Integration, offers numerous benefits for businesses, particularly those focused on customer service and communication. Enhanced Customer Experience By providing context-rich information to agents before they even answer a call, CTI enables smoother interactions between customers and agents.

Contact Center 52

Contact Center CRM Compliance Customer Relationship Management 52

Hodusoft

DECEMBER 28, 2022

New-age call center technologies make managing data easier for call centers, leading to enhanced decision-making capabilities and improved customer service operations. In addition, these technologies allow organizations to gain an advantage over their competitors by responding more quickly to customer queries.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

SugarCRM

OCTOBER 27, 2022

That’s why we decided to sit down and craft this post to help recap the events that have taken place to ensure our community and customers who could not make it still have access to the announcements, keynotes, and overall highlights of the event! Adrian Swinscoe is a best-selling author on customer service, experience, and engagement.

B2B 26

B2B E-commerce CRM CX 26

Hodusoft

JUNE 7, 2024

For customer service businesses, call/contact centers play an important role in driving sales, improving retention rates, delivering excellent customer service and ultimately enhancing their brand’s reach and achieving positive recognition. Here are some reasons why businesses need call or contact center management: 1.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52