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Two Relentless Customer Service Role Models and Incredible 2023 Financial Results

Service Quality Institute

When I was quoted in the Time Magazine cover story on Customer Service in 1981 I said the only thing that motivates CEOs is hard numbers. Time Magazine called me a Customer Service Guru. Amazon I believe is the most customer-driven firm in the world. Obsessing over the customer experience pays off.

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Northeast Delta Dental: A Relentless Customer Driven Role Model

Service Quality Institute

This is an insurance company based in New Hampshire, Maine and Vermont (Every 4 years, anyone running for U.S. Tom implemented The Guarantee of Service Excellence starting April 1, 1990, at Dental Dental Plans of Massachusetts before becoming President of Northeast Delta Dental in 1996. Relentless customer service pays off.