Service Quality Institute

FEBRUARY 7, 2023

Tom implemented The Guarantee of Service Excellence starting April 1, 1990, at Dental Dental Plans of Massachusetts before becoming President of Northeast Delta Dental in 1996. In both my “ Relentless ” and “ Achieving Excellence Through Customer Service ” books, I featured Tom Raffio and Northeast Delta Dental.

Gambling 52

Gambling Non-Profits Start-ups Customer Service 52

Steven Van Belleghem

JANUARY 31, 2023

You know, companies like Procter and Gamble, Unilever or McKinsey. And if you are not able to attract the right talent for your CX departments, that also means that it will be very difficult to keep your customer service levels high. that it is increasingly difficult to attract talent. .

Gambling 109

Gambling Social Media Start-ups Gaming 109

CSAT.AI

NOVEMBER 9, 2022

Customer segmentation, grouping your customers by separate criteria, is helpful in many areas of your business. However, in regard to support, segmentation streamlines customer service. Further, the interests, activities and backgrounds of the sources of negative sentiment were unlikely to be Nike’s main customer base.

Gambling 92

Gambling Social Listening Sentiment Analysis Education 92

CommBox

FEBRUARY 2, 2022

WhatsApp Business makes interacting with customers easy by providing tools to automate, sort and quickly respond to messages, Labels to organize and easily find chats and messages. Since the release of WhatsApp Business, chatbots have become strong and effective customer service tools for brands across sectors.

Real Estate 98

Real Estate Artificial Intelligence Omnichannel Finance 98

Service Quality Institute

FEBRUARY 9, 2021

Amazon in my opinion is the most customer-driven firm in the world. NO ONE can match their relentless focus on customer service. Willing to gamble and make big decisions. Everything is built around the customer experience. One of the few firms that uses technology to improve the customer experience.

Gambling 40

Gambling Start-ups Sales Innovation 40

Beyond Philosophy

MARCH 28, 2016

This better memory is what Customers think of the next time they need something you offer, and it is what brings them back. Not only does an investment in the experience improve the Customer Loyalty, but it also reduces the costs associated with your Customer Service channels.

Customer Experience 113

Customer Experience Gambling CEM Start-ups 113

Beyond Philosophy

NOVEMBER 11, 2014

Procter & Gamble learned the lesson that getting the habit wrong could mean the difference between fail and success of a product launch. When launching Febreeze initially they targeted people with odour problems at their homes.

Net Promoter Score 167

Net Promoter Score CEM Gambling Social Media 167

Helpt

AUGUST 25, 2023

Let's delve into why cutting corners on tech support isn't just a bad idea—it's a risky gamble that could cost you more than you'd ever want to bet. Each approach comes with its advantages and challenges, and the choice may significantly impact your operational efficiency, customer satisfaction, and long-term growth.

Gambling 52

Gambling Customer Satisfaction Start-ups Customer Retention 52

ClearAction

AUGUST 22, 2020

Actionability is more important than scores, to keep your company in-sync with customers’ shifting needs. Interestingly, companies like Procter & Gamble get their most useful customer insights through in-depth conversations with a small number of customers.

Customer Experience 77

Customer Experience Non-Profits Gambling Innovation 77

Intercom

NOVEMBER 30, 2023

The rise of the telephone Liam Geraghty: We’ve all been there, waiting to talk to customer service, on hold – it’s a shared human experience that seems to have transcended generations of phone users. Now, our customers don’t have to outsource their phone support software. And it was kinda stressful.

Start-ups 98

Start-ups Technology Technology Gaming 98

ClearAction

FEBRUARY 7, 2016

Driving Customer Experience Across the Enterprise. Bridging the Customer Experience Chasm : Championing the Effort, pages 5-6. Customer Experience Management on a Shoestring Budget page 5. Customer Service “Wow” Versus “Ow” Interaction Bridges for Keeping Customer Commitments.

Customer Experience 48

Customer Experience Gambling Social Media Close the Loop 48

Intercom, Inc.

APRIL 21, 2022

Liam Geraghty: We’ve all been there, waiting to talk to customer service, on hold – it’s a shared human experience that seems to have transcended generations of phone users. You can follow on Apple Podcasts , Spotify , YouTube or grab the RSS feed in your player of choice. The rise of the telephone. And it was stressful.

Start-ups 118

Start-ups Gaming Technology Technology 118