Shep Hyken

JUNE 28, 2022

He has a firmly entrenched background in high-end hospitality and entertainment. He shares how companies can utilize customer feedback to create a great experience. Top Takeaways: There is a slow death of customer service. Make it easy for customers to give feedback, especially negative feedback. New York Times ?bestselling

Social Media 57

Social Media Entertainment Customer Feedback Sports 57

Shep Hyken

AUGUST 8, 2022

Each week I read many customer service and customer experience articles from various resources. The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. I’ve always preached the hospitality mentality. 7 Ways Videos Improve Customer Experience by Andre Oentoro.

Customer Service 21

Customer Service Customer Retention Hospitality Hospitality 21

Comm100

SEPTEMBER 22, 2016

Sometimes we learn important customer service skills through training, or through years of hard-earned experience. But we still want you to be able to take advantage of the books that can transform your current customer support operations. Customer Service Culture. ” – Charles W.

Customer Service 71

Customer Service Customer Loyalty E-commerce Customer Satisfaction 71

Comm100

NOVEMBER 27, 2017

A hospital in Chicago received 700 telephone calls about Tylenol in one day. People in cities across the country were admitted to hospitals on suspicion of poisoning by cyanide. the New York public relations firm that advised Johnson & Johnson. Have a social media response team.

Social Media 123

Social Media Non-Profits Legal Manufacturing 123

Shep Hyken

JANUARY 9, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Experience Predictions for 2023 by Dan Gingiss. Dan Gingiss) It’s a new year, so why not start it off right with some powerful customer experience predictions from the world’s foremost experts?

Customer Service 11

Customer Service Hospitality Hospitality Social Media 11

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Shep Hyken

AUGUST 22, 2022

Each week I read many customer service and customer experience articles from various resources. How CMOs Can Master Their New Job: Leading Customer Experience by Chris Johnson. CMSWire) Great news, CMOs: customer experience (CX) is the future … and if you aren’t already, you’re going to be in charge of it.

Customer Service 13

Customer Service Hospitality Hospitality CX 13