Bill Quiseng

APRIL 25, 2021

When first confronted with this pandemic we moved quickly to identify the high risks for our employees and our customers and then worked to define the action steps required to minimize those risks. Identify the experts who deliver an exceptional customer experience. Mystery shop your competitors in person and online.

Mystery Shopping 190

Mystery Shopping Customer Experience Hospitality Hospitality 190

InteractionMetrics

APRIL 16, 2024

Whatever you promote about your company sets up what customers expect. For instance, if your website bellows that customer care is one of your core priorities, then naturally, customers will expect above-average customer service. Also, determine if this varies by customer type.

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

Callminer

FEBRUARY 27, 2019

We gathered best practices from 25 industry experts on voice of the customer programs and here is their advice: 1. Implement the technology possible to listen to your customers in real-time. Customer perceived quality and above-average customer service have been proven time and again to be leading drivers of business success.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

InteractionMetrics

DECEMBER 8, 2023

Whether those numbers are exactly right is questionable, but the sentiment certainly underscores the importance of keeping your customers happy – which is precisely why you need to know how to get customer feedback. What’s Customer Feedback? Why Is It Important? Conversations can take place by chat, on the phone, or in stores.

Customer Feedback 52

Customer Feedback Construction Mystery Shopping Net Promoter Score 52

1 to 1

MAY 3, 2021

Prior to COVID-19, chat and messaging capabilities catered to users always on the go, then it played a vital role in servicing those who were mostly homebound and needed essential services from groceries to healthcare. Top 5 CX Gaps in Messaging and Chat : We mystery shopped some famous brands. What is chat?

Mystery Shopping 26

Mystery Shopping Artificial Intelligence Healthcare Omnichannel 26

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132