Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. And it’s a two-way street.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better.

AI 52

AI Machine Learning Artificial Intelligence ML 52

MattsenKumar

JUNE 3, 2021

Massive saving on rent, free coffee, and transport allowance is allowing organizations to self-fund themselves. We have already witnessed the rise of self-help in customer service, and now 56% of people have reported being satisfied with home beauty practices. Well, remote working is helping cash-starved startups survive.

E-commerce 52

E-commerce Retail Non-Profits Government 52