Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Callminer

NOVEMBER 9, 2020

Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. Luckily, there are ways to spot inbound call fraud in real time, allowing agents to take back control over customers’ security without jeopardizing the overall customer experience.

Contact Center 345

Contact Center Engineering Scorecard Retail 345

Zendesk

MARCH 19, 2021

Consumers will compare your business’ support and customer experience to the biggest and best competitors. To keep your buyers happy and compete with mass retailers, you have to deliver like Amazon with all the charm of Etsy. Customer satisfaction can be the difference between your business failing or thriving.

Customer Satisfaction 98

Customer Satisfaction Net Promoter Score Scorecard Social Media 98

Taylor Reach Group

NOVEMBER 29, 2019

I was reading a recent post by Helen Dewdney regarding playing Christmas music in stores to early in the season, and the fact that many retailers plan music even though it is not well received by their customers. The role of this team is to evaluate agent interactions with customers against a predetermined scorecard.

Scorecard 107

Scorecard Contact Center Customer Satisfaction Retail 107

Zendesk

APRIL 12, 2022

As part of Zendesk’s CX Moment virtual event series, we spoke with Compass’ director of customer support, Amy Velligan—who spent 10 years at Walmart as the director of customer care—about how she applies the lessons she learned at the nation’s largest retailer to one of the fastest-growing real estate companies in the world.

Real Estate 52

Real Estate CX Scorecard Retail 52

ClearAction

MAY 31, 2015

For retailers, customer experience more than the store and the people. For manufacturers, customer experience is more than the product and the selling and servicing processes. For service providers, customer experience is more than customer interactions. Customers First, or Employees First ?

Customer Experience Management 100

Customer Experience Management CXM Customer Experience Scorecard 100