This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Customer Survey Remove CX Remove CXM Remove Data Mining
article thumbnail

Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

JULY 11, 2023

What is the value of retained customers where Customer Service was instrumental? How does that compare to the value of new customers that Sales is generating? Championing brand integrity is the top purpose of your CX team. 3) Stop Making Customer Service a Revenue Center! Tap into the 3X growth opportunity!

Customer Service 48
Customer Service Data Mining Non-Profits CXM 48
article thumbnail

State of Business-to-Business Customer Experience Management

ClearAction

JANUARY 14, 2015

State of Business-to-Business Customer Experience Management. How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? High-Touch in B2B Customer Experience. Therefore, surveys of B2B practices may understate the actual work being done.

Customer Experience Management 97
Customer Experience Management CXM Customer Experience B2B 97
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 24,000+ Insiders by signing up for our newsletter

About
Webinars
About
Editions
Webinars
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024