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ML CEM Predictive Analytics Actionable Insights VOC Customer Experience Management Voice of the Customer Customer Retention CX Touchpoint More Related Topics >
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Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

JULY 11, 2023

Your AI/ML/big data is grossly incomplete without mining Customer Service calls. Use voice mining and data mining to track defection turnaround. Tie the value of each customer to this turnaround. This tells you how much value was rescued by Customer Service. I love it.

Customer Service 48
Customer Service Data Mining Non-Profits CXM 48
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State of Business-to-Business Customer Experience Management

ClearAction

JANUARY 14, 2015

State of Business-to-Business Customer Experience Management. How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? High-Touch in B2B Customer Experience. Therefore, surveys of B2B practices may understate the actual work being done.

Customer Experience Management 97
Customer Experience Management CXM Customer Experience B2B 97
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