SurveySensum

NOVEMBER 23, 2023

It also observes customer experience throughout the customer journey, so you can follow trends and take important actions to prevent churn. In addition, it lets you track and analyze the customer sentiments shared in reviews and on social media. Features like tagging, segmentation, custom reports, and dashboards.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Zendesk

OCTOBER 20, 2023

You must define how you will gather feedback so you can better understand the needs and pain points of customers. Invest in the right tools: The right software makes it easy for agents to deliver a top-tier customer experience every time.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Zendesk

MAY 26, 2021

And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago. Customers are more online than ever—and they expect online experiences that are on par with, or better than, in-person experiences.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Ask them for their testimonials and reviews that can be used for marketing on websites and social handles to bring in more customers. But don’t worry!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Ask them for their testimonials and reviews that can be used for marketing on websites and social handles to bring in more customers. But don’t worry!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

AUGUST 3, 2023

The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions. Best Features: Medallia allows you to collect feedback through various channels, including surveys, social media, and in-app feedback, giving you a holistic view of customer sentiment.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

MARCH 3, 2022

The predictive AI engine provides quick insights in real-time to identify customer trends and patterns. Medallia is an award-winning SaaS platform used to improve the customer experience exponentially. The highly sophisticated AI helps you detect customer trends and use machine learning to solve issues. Predictive AI.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52