SurveySensum

APRIL 5, 2022

SurveyMonkey is still a generic software that doesn’t do any better to enhance the customer feedback management process. So, if you are looking to improve CX by focusing on it in detail, then you may want to look for an end-to-end customer experience management tool and hence, the need for Surveymonkey alternatives. Remember SAP?

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Intercom

FEBRUARY 15, 2023

The importance of customer satisfaction From product design to marketing to sales to customer support – there’s no team in your business that shouldn’t be focused on customer satisfaction. Moments that grow customer satisfaction can (and should!)

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

Zendesk

AUGUST 22, 2023

Evaluate your buyer persona Buyer personas help companies understand and connect with their target audience by identifying key information, which can be achieved through market research like customer surveys, researching market trends, analyzing website traffic or social media engagement, and talking to your actual customers.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

FEBRUARY 18, 2022

On the other hand, asking no open-ended questions or just close-ended questions generates only quantitative data and doesn’t offer much to the survey data analysis. So always pick the right questions for every touchpoint. Here’s an example of a biased survey question. How to analyze your NPS verbatim?

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback CX 52

Lumoa

JUNE 28, 2018

Customer-centricity is one of the core values of HubSpot. Customer experience touches every aspect of company’s work including the back-office functions: HR, legal and finance. "At You might want to check the culture book of HubSpot, as it just concludes and confirmed customer-centricity from the operations deep inside.

NPS 64

NPS Net Promoter Score Touchpoint Customer Feedback 64