Qualtrics

NOVEMBER 22, 2019

His bosses didn’t initially agree, but when Sony CEO saw what he’d been working on, he agreed the company should go into games consoles. Microsoft Outlook. Our very own CXO Julie Larson Green tells the story of how Microsoft Outlook was created — by the company’s Excel team. Take an outside-in approach to customer feedback.

Outlook 36

Outlook Social Media Healthcare Customer Feedback 36

Lumoa

SEPTEMBER 11, 2023

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. It lets you identify the demographic makeup of your customer base.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Key Metrics There are many metrics that can be used to measure the level of customer service and the quality of the customer experience. Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. It lets you identify the demographic makeup of your customer base.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Comm100

MAY 21, 2019

I’m almost convinced until Matt takes the stage, highlighting how easy NPS is to game and how loyalty is more than just what a customer says – it’s also about purchases, word of mouth and more. Andrew Gilliam – Ho hum No More: Re-imagining Customer Surveys to Drive Results.

NPS 57

NPS Contact Center CX Outlook 57