Totango
NOVEMBER 15, 2023
New partnerships with Jasper, Higher Logic , and ESG Success, new product features, and nine new integrations, including Pendo , Google and Outlook Calendar, and Gong, show our commitment to accelerating enterprise revenue growth. It’s proven to be a game changer, and we have watched as retention and growth rates have increased.”
Uniphore
JUNE 10, 2021
When the whole world went remote, people started calling in in record numbers, forcing businesses to reassess their customer service game. 24 Contact Center Automation Case Studies that Reveal Game Changing AI and RPA Strategies. However, as businesses—and consumers—adapted, outlooks improved. And there’s no going back.
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Bill Quiseng
APRIL 25, 2021
Is it time to consider upgrading to a customer relationship management application instead of using the contact feature in Outlook? QUI TAKEAWAY: At the start of this pandemic, we all worked with a real sense of urgency, innovated, spent money, and elevated our safety game. Involve everyone. Back plan action steps using that date.
DMG Consulting
MAY 8, 2023
The cloud is a game changer for both companies and vendors due to its proven benefits for both groups. The growing need to capture customer insights in digital channels represents a tremendous opportunity, but WFO/WEM vendors need to up their game and figure out how to convince companies to apply their solutions in these areas.
Confirmit
MAY 16, 2019
In their recent Industry Outlook Report, Deloitte highlights the value that “Enabling Technologies” provide to support business improvements at every level. In other words, the right “enabling technologies” can be a game-changer for companies operating in this challenging global market.
Confirmit
SEPTEMBER 1, 2019
In a recent Industry Outlook Report, Deloitte highlighted the value that "Enabling Technologies" provide to support business improvements at every level. In other words, the right “enabling technologies” can be a game-changer for companies operating in this challenging global market.
DMG Consulting
SEPTEMBER 29, 2022
Real-time solutions are game-changers for improving performance,” said Donna Fluss, President of DMG Consulting. The outlook for the IA market is very positive. RTG and NBA capabilities reduce agent onboarding time, improve productivity, increase sales and collections, and greatly enhance the CX.”.
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