DMG Consulting

SEPTEMBER 29, 2022

The uses of IA are growing enterprise wide as the current generation of IA solutions is effective at capturing, identifying, and delivering actionable insights into the customer and employee experience. Real-time solutions are game-changers for improving performance,” said Donna Fluss, President of DMG Consulting.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. It’s like having a magic wand to streamline your feedback process.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Zendesk

APRIL 3, 2023

This short-sighted outlook only undermines the true goal: creating long-term profitability. The digital gaming platform is leading the way with fashion retailers by building truly immersive experiences. Savvy retailers invest in customer engagement to cultivate lasting relationships (and higher earning potential).

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Lumoa

SEPTEMBER 11, 2023

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Comm100

MAY 21, 2019

I’m almost convinced until Matt takes the stage, highlighting how easy NPS is to game and how loyalty is more than just what a customer says – it’s also about purchases, word of mouth and more. He presents a strong case, highlighting its ease of use and widespread understanding among exec teams and throughout organizations.

NPS 57

NPS Contact Center CX Outlook 57