Lumoa

FEBRUARY 9, 2023

How do you take action on customer experience? Listen to your customers. Actions include short- and long-term follow-ups. As short-term actions, you should be able to follow up with each individual responder, especially taking care of critical comments. Acting on customer feedback doesn’t mean doing one thing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

MAY 2, 2024

By swiftly addressing concerns and offering compensation or alternative accommodations, Airbnb turned potential negative experiences into opportunities for positive engagement, fostering customer loyalty and advocacy. Their customer surveys consistently praised the coffee quality but mentioned a lack of exciting new flavors.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Lumoa

JANUARY 11, 2022

Without a properly crafted customer survey, you would not get enough data. And without great analytics, you would not understand your data. Both these steps of building the Voice of Customer-program are essential for its success. You can easily identify the topics that drives your NPS score up and down.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

SurveySensum

NOVEMBER 23, 2023

This enables you to get analytics reports on your survey campaigns in real-time which will help you to understand and make changes to your campaigns, if necessary. Features excellent customer support team Cons Some app integrations are missing but their swift support team is ready to integrate on your request.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Lumoa

SEPTEMBER 11, 2023

When setting goals for customer experience strategy, remember that each of them needs to be SMART: Specific, Measurable, Attainable, Relevant, and Time-bound. With this framework, you will be able to define exactly what is missing in your customer experience strategy and come up with steps to replace it.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

When setting goals for customer experience strategy, remember that each of them needs to be SMART: Specific, Measurable, Attainable, Relevant, and Time-bound. With this framework, you will be able to define exactly what is missing in your customer experience strategy and come up with steps to replace it.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

SurveySensum

OCTOBER 17, 2023

Now that we know how to select the perfect customer feedback tool for your NBFC, let’s explore the criteria on which we have listed the top 15 customer feedback tools for NBFCs. How We Evaluated the NBFC Customer Feedback Tool? Now, let’s get a quick overview of all the 15 customer feedback tools for NBFCs. Here you go.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52