Zendesk

MAY 8, 2023

With the surge of generative AI tools coming on the market, software companies can keep pace and scale to support more customers without adding more headcount. Reduce operational costs without degrading service quality There’s a general consensus among technology leaders that now is not the time to scale back customer support.

AI 98

AI CX Customer Satisfaction Omnichannel 98

Callminer

MAY 27, 2020

The very people who keep businesses functioning and evolving are all too often overlooked to primarily focus on satisfying paying customers. ” – Improve Customer Experience with Employee Engagement , SurveyMonkey; Twitter: @SurveyMonkey. At the heart of every growing organization are its employees.

Start-ups 254

Start-ups Technology Technology Education 254

Execs In The Know

MARCH 14, 2022

Explore emerging ways to create candidate interest & employee retention with Rick Zayas , COPC VP , in a pre-conference workshop at Execs In The Know’s Customer Response Summit (CSR) in Clearwater, Florida, on March 28, 2022. Limeade research found that people primarily changed jobs for: higher compensation. Why is this?

Contact Center 98

Contact Center CX Innovation 98

Zendesk

OCTOBER 5, 2022

This drives a focus on quality customers rather than quantity, and a need to develop loyalty and reduce churn. In this new paradigm, net retention is the name of the game, and software businesses that aim to achieve higher growth must put as much effort into caring for and expanding existing customers as they do into acquiring new ones.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98