Customer Service Life

JUNE 26, 2017

Here are some highlights: Doug Lipp instantly gained credibility when I learned that he was the longtime Head of Disney University at Disney, a company synonymous with incredible an customer experience. He talked about how we build trust with our customers by delivering a consistent, predictable experience. Give it a listen.

Contact Center 68

Contact Center Artificial Intelligence Entertainment Customer Service 68

Qualtrics

FEBRUARY 24, 2019

If your focus is CX, you’re well served with lots of CX customer stories and masterclasses. Felicity Holdgate, Global Director of Customer Experience // Allianz. Who should go: Anyone interested in how innovation and technology can make things better for customers. Gartner Customer Experience and Technologies Summit 2019.

Customer Experience 22

Customer Experience CX Innovation Technology 22

Comm100

MAY 21, 2019

Jeff Toister Keynote – Hidden Obstacles to Outstanding Customer Service. The conference kicked off with a keynote from customer service author, consultant, and trainer, Jeff Toister. Takeaways : Love it or loathe it, NPS isn’t going anywhere – use it in a mix of metrics to benchmark and measure customer loyalty.

NPS 57

NPS Contact Center CX Outlook 57