Customer Bliss
DECEMBER 6, 2018
In this past year alone, I’ve had conversations with quite a few leaders in this industry who are working extremely hard to improve CX within their organizations. Next, Alvin outsourced a company to analyze data from behavioral experience and NPS research. Year two was about diving deeper into the analytics. About Alvin Stokes.
Lumoa
FEBRUARY 9, 2023
The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down? Why are your customers turning away from you?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Execs In The Know
MAY 6, 2022
She spoke about how Frontier improved NPS by 30 points as her team learned the common language of “speaking customer.” At the EITK event in Clearwater, Jen Johnson from Frontier highlighted the need to listen to the customers and those supporting them every day.
Execs In The Know
APRIL 8, 2022
This change has since yielded a more responsive, more consistent customer care experience, along with improved performance across several key metrics like average speed of answer, customer satisfaction (CSAT), and Net Promoter Score (NPS). CX Transformation Secret Revealed: The Hero Is Your Customer!
Lumoa
MARCH 20, 2018
The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down? With AI, you can get answers to most of your “why” questions.
Execs In The Know
OCTOBER 30, 2022
It’s hard to summarize the value of new connections, impromptu lunch table conversations, collaborative working sessions, and the sparks that fly with a unique gathering of international CX Leaders. How does your brand plan to use innovative technology to drive empathy and personalization for high-quality customer engagement?
Qualtrics
JUNE 20, 2019
The person in charge is James Scutt, a former chef who’s bringing some of the lessons learned in the kitchen to bear on Post Office’s nationwide CX transformation. So there’s only so far we can go with centralized efforts to improve CX – it’s mission critical we give ownership to the branch itself.
Expert insights. Personalized for you.
72 
Let's personalize your content