article thumbnail

Why You Must Take the Monkey Off Your Customer’s Back

Customer Bliss

MakeMomProud #CX Click To Tweet. Monkeying Around with Healthcare. Healthcare is one industry that delivers a lot of those monkeys. We are often left to our own devices to ensure that all of our healthcare records, for example, travel with us as we move to different healthcare providers. End service exhaustion!

article thumbnail

Must-see education sessions at X4 2020

Qualtrics

Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity. The end of the one-size-fits-all approach to CX. Want to hear how some of the most successful healthcare brands made their breakthroughs? Eric Fotheringham, Director of Strategic Academic Initiatives, University of North Carolina.