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6 New Year’s Resolutions to Improve CX in 2022

Aquire

In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). For customer service, there’s a straightforward solution: pull every CX tool together into one centralized platform. Most companies have mechanisms to capture customer feedback, such as NPS or CSAT surveys.

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Customer Perception: The Complete Guide

Fonolo

cx #BrandPerception Click To Tweet Level of Service: How you treat your customers pre- and post-sale plays a large part in whether they come back. And things like sponsoring sporting events form associations in consumers’ minds. What is Social Listening, and How Do You Do It?