Win the Customer

SEPTEMBER 12, 2023

Traditional businesses often face the challenge of adapting to new customer expectations and technologies. Embracing Technology: A Gateway to Innovation 1. Personalization: The Cornerstone of Modern CX 1. Even long-established businesses can embrace change and revolutionize their customer interactions.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Beyond Philosophy

MARCH 2, 2016

Their technology examined conversation and silence, ringtones and hold times. Taking a call from a customer from Oregon? appeared first on Beyond Philosophy | CX Consultants | Customer Experience. New research reveals other important factors affect people’s emotional perception of your experience as well: where they live.

Customer Experience 111

Customer Experience Customer Experience Management CX Technology 111

Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools. What are your favorite metaverse marketing and CX projects?

Gaming 127

Gaming Entertainment Social Media Transportation 127

Customer Bliss

OCTOBER 17, 2017

Comcast has become a big name in the CX space in recent years for some of the work they’ve done around customer growth, and I think Charlie ended up being a great guest. I think you’ll learn a ton, regardless of what level you are within CX presently. It’s worth it in the CX space.

Net Promoter Score 23

Net Promoter Score Customer Experience NPS CX 23