Confirmit

SEPTEMBER 11, 2017

Our countdown to CX Day 2017 continues. Last week, we shared a case study about one of our most successful clients, RS Components who are doing some seriously impressive things with a large, multi-lingual, multi-country CX program. Another area where Siemens is focused on innovation is text analytics.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Confirmit

SEPTEMBER 11, 2017

Our countdown to CX Day 2017 continues. Last week, we shared a case study about one of our most successful clients, RS Components who are doing some seriously impressive things with a large, multi-lingual, multi-country CX program. Another area where Siemens is focused on innovation is text analytics.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Confirmit

OCTOBER 28, 2018

As a novice to the Voice of the Customer / Employee and Market Research worlds, I’ve been fortunate enough to be able to sit with some pretty knowledgeable people and pick their brains on everything from CX programs to text analytics. Luckily for me, it’s been the latter!

CX 40

CX Text Analytics Voice of the Employee Voice of the Customer 40

Confirmit

MARCH 13, 2018

A safe bet in most cases is the Voice of the Customer category, but it’s wise to see if there is another one better suited to your business. If you’re doing something with new technologies, such as mobile or text analytics, consider our Innovation category. But you knew that! Can I enter multiple categories?

VOE 40

VOE Voice of the Employee Text Analytics NPS 40

Confirmit

DECEMBER 21, 2016

As interest grows in global CX, VoC and VoE programs, so does demand for digestible solutions with easily recognized value. It’s satisfying to reflect on a program that was just starting out a year or two ago and now has multiple surveys, reporting, Action Management, integration with Salesforce, Text Analytics.

VOE 53

VOE Text Analytics VOC Voice of the Employee 53

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! Why Your Contact Centers are a CX Goldmine.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Confirmit

MAY 29, 2018

For instance tracking your relationship NPS over time gives you an indication of whether your CX initiatives are having an impact on loyalty. The Net Promoter Score works by segmenting your customers into Promoters, Passives and Detractors, using a very specific NPS formula. Voice of the Customer Metrics Guide.

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40