ECXO

APRIL 24, 2024

These models are formed through personal experience, education, and culture, which means what one person perceives as complex might be perceived as very simple by another. When we make decisions, we use mental models that are essentially internal representations of our understanding of reality.

CX 104

CX B2B Compliance Sales 104

Sprinklr

OCTOBER 15, 2021

With the right technology in place, AI would pick up these product mentions, plus the purchase intent (“I need a pair of tennis shoes”), and proactively route the message details to an available agent who can start a conversation with the customer. Turn your contact center into a profit center.

Innovation 52

Innovation E-commerce Customer Experience CXM 52

ClearAction

JULY 11, 2023

Do not mislabel your job titles, technologies, courses, academies, certificates, consulting, and strategies. How are you mining Customer Service interactions to educate value creators and fulfillers and communicators? Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

ClearAction

NOVEMBER 16, 2023

On the advice of the CX technology provider (per their business models), VoC managers expand their listening posts and real-time dashboards. Use your Expectations VoC to educate all facets of your business in their performance standards. The NPS ® System advocates VoC managers’ efforts in engaging Promoters, Passives, and Detractors.

VOC 62

VOC B2B Close the Loop Non-Profits 62

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64