Steven Van Belleghem

MARCH 11, 2021

I decided to create the $CXM coin, a coin for the entire Customer Experience Management community. CXM, a community coin for the CXM professional. But I would love to open this up to the entire $CXM community to look for interesting use cases. Set up specific CXM communities where knowledge is shared.

CXM 98

CXM Sports Social Media Gaming 98

Sprinklr

AUGUST 5, 2021

Today, Japan will play host to over 11,326 athletes from 206 National Olympic Committees involved at the Games. Even without spectators in the indoor stadiums, the buzz on digital channels is exponentially increasing, as millions of superfans like me cheer on their nation’s athletes on their favorite social media platforms.

Innovation 143

Innovation Sports Social Listening Social Media 143

Shep Hyken

MAY 2, 2022

Britany’s definition for CXM is A system of strategies focused on boosting customer satisfaction and engagement.” She shares the benefits of a good CXM and the potential losses from a bad CXM. So how in the world does the team sell out every single game and have a ticket-waiting list that is thousands of fans long?

CXM 65

CXM Customer Service Social Media NPS 65

Sprinklr

JULY 22, 2021

And, maybe, their achievement is so spectacular, it becomes a viral moment of “social gold” as well. The Olympic buzz is everywhere on social media and other digital channels across the globe as international viewers Tweet, like, hashtag, and emoji their reactions to their favorite athletes and events.

Sports 98

Sports CXM Gaming Social Media 98

Lumoa

FEBRUARY 9, 2023

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer. Make your tool a playground and explain the rules of the game. Social Media You might be wondering why social media is on the list.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Sprinklr

OCTOBER 15, 2021

So she goes online, and after doing some research which only confuses her further, she posts to social media for advice. Now, she might get lucky and catch the attention of someone who coaches for a living, or who has been playing the game seriously for years and knows all about the different types of shoes. she posts. “I

Innovation 52

Innovation E-commerce Customer Experience CXM 52

ECXO

MAY 20, 2024

Now we will explore how customer segmentation is an absolute game-changer for any customer success team! For college students, the customer success team might find that social media and push notifications on the app are the most effective ways to communicate. It’s like constructing a magnificent bridge.

CX 59

CX Customer Retention Customer Satisfaction Gaming 59