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How to Develop Your AI Strategy Today as a Customer Experience Leader

Experience Investigators

MAY 7, 2024

Artificial intelligence is the ability of machines to exhibit human-like intelligence. It involves a few areas, such as machine learning, neural networks, and natural language processing. Those enable programs to analyze data sets, recognize patterns, and deliver outputs we can understand. AI is nothing new.

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AI Sentiment Analysis Artificial Intelligence Customer Experience 52
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Intelligent automation (IA) benefits, components, and examples

Zendesk

OCTOBER 4, 2023

AI often powers intelligent customer service tools that assist with sentiment analysis, personalization, and problem-solving to streamline support interactions. Using data, AI continuously learns, making it a powerful tool for problem-solving. However, they’re unable to make decisions or think for themselves.

Artificial Intelligence 52
Artificial Intelligence Sentiment Analysis AI Machine Learning 52
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