RateMyService
JUNE 27, 2022
Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements. Additionally, the tool evaluates customer satisfaction, customer effort, and Net Promoter Scores on the go.
RateMyService
JUNE 27, 2022
Analysing and comparing your experience data through different lenses e.g. time periods, departments, branches, touchpoints, etc. gives better context to the data and insights and helps focus on organizational improvements. Additionally, the tool evaluates customer satisfaction, customer effort, and Net Promoter Scores on the go.
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ClearAction
DECEMBER 14, 2017
Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Co-innovation — joint product development efforts with customers. Customer references — testimonials from customers.
ClearAction
DECEMBER 14, 2017
Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Co-innovation — joint product development efforts with customers. Customer references — testimonials from customers.
CX Journey
AUGUST 29, 2014
Let it be known that such comments, compliments, complaints and innovation ideas are more than welcome. The field vendors servicing this company’s clients have access to Voice of Customer data and insights through a login to my company’s portal. The response from this client was to order me to remove this finding from the report.
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