20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Callminer
SEPTEMBER 5, 2017
Inconsistency or inaccuracy can put a company at risk as, in many cases, the information agents deliver is a legally binding disclosure that needs to be read accurately 100% of the time. Your customer does not care what you get on your internal scorecard. Lindsey Havens. Focus on the game, not the score… ”. Deborah Sweeney.
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