20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Callminer
SEPTEMBER 5, 2017
Your customer does not care what you get on your internal scorecard. A good first step is to implement data mining and quality software that scans call recordings in real time. Karin Hurt, Founder of Let’s Grow Leaders , helps leaders around the world achieve breakthrough results, without losing their soul. How to solve this?
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