20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Callminer
SEPTEMBER 5, 2017
Your customer does not care what you get on your internal scorecard. “All call center Quality Assurance (QA) & monitoring teams would likely agree…” That it’s compliance keeping them up at night. A good first step is to implement data mining and quality software that scans call recordings in real time.
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