SurveySensum

DECEMBER 28, 2023

Building and sustaining strong client relationships is paramount in the legal profession, where trust serves as the cornerstone for success. In the legal profession, establishing and maintaining strong client relationships hinges on trust, making client feedback invaluable.

Legal 52

Legal Customer Feedback Data Mining Innovation 52

ClearAction

JULY 28, 2023

Your CX data must inform your entire organization. They need to tailor insights to Legal, Finance, Facilities, Procurement, and so on. Data informs and patterns stimulate. Go beyond data sharing via VoC dashboards.

CX 62

CX Customer Experience Data Mining Legal 62

Callminer

SEPTEMBER 5, 2017

Inconsistency or inaccuracy can put a company at risk as, in many cases, the information agents deliver is a legally binding disclosure that needs to be read accurately 100% of the time. Deborah Sweeney is the CEO of MyCorporation , an online document filing service working with business owners and entrepreneurs for all legal filings.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

ClearAction

JANUARY 14, 2015

Indeed, B2B is late to the party in adopting technologies for predictive analytics, data mining, social collaboration and user-generated content; about one in four B2B firms is using such technologies. these roles may be conducted by groups such as Purchasing, Plant Manager, Safety, Facilities, Legal, IT, and so forth.

Customer Experience Management 97

Customer Experience Management CXM Customer Experience B2B 97