ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

CRM 66

CRM Non-Profits CEM Net Promoter Score 66

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

CRM 59

CRM Non-Profits CEM Net Promoter Score 59

CX Journey

AUGUST 29, 2014

These partners deserve a voice, as well, and that voice should be acted upon tactically and woven into the corporate strategy just like we do with customer and employee feedback. Listen to the Voice of the Customer through the Partner Your partners are a treasure trove of insight about your customer base.

VOC 64

VOC Net Promoter Score Data Mining Gaming 64

Callminer

AUGUST 6, 2019

New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Call center software should be paired with a good Voice of the Customer solution. Virtual queuing/Web callback.

Contact Center 140

Contact Center VOC Social Media AI 140

Intercom

MAY 31, 2022

They then had two strong data points to escalate the issue and action improvements.”. Eabha O’Sullivan, Customer Advocacy Specialist at Intercom. Every piece of feedback should be treated as guidance for the company direction to make sure the voice of the customer is front and center throughout the product roadmap.

Net Promoter Score 105

Net Promoter Score Customer Feedback Construction Data Mining 105