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Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

MAY 24, 2018

See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. Learn effective practices on reporting in the social space and how different companies leverage data and insights to tell the right story to senior management and other audiences.

Contact Center 48
Contact Center CX Healthcare Social Media 48
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Understanding the Cost of Not Doing (the Right) Personas

CX Journey

DECEMBER 10, 2015

Once you’ve got the data, you can start to put a whole image together of your customers and begin creating accurate, insightful customer personas. Other data-gathering activities such as data mining, social media usage, etc. can come together at a later date, giving you further insight into your customers.

Data Mining 45
Data Mining Customer Journey Map Entertainment Social Media 45
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