RateMyService

JUNE 27, 2022

In the era of social media, real-time experience management allows issues to be proactively and quickly managed. These could escalate and blow out of proportion across social media channels, potentially leading to an online crisis. I have had the opportunity to interact with a tool that met almost all my requirements.

Net Promoter Score 52

Net Promoter Score Data Mining Social Media Touchpoint 52

RateMyService

JUNE 27, 2022

In the era of social media, real-time experience management allows issues to be proactively and quickly managed. These could escalate and blow out of proportion across social media channels, potentially leading to an online crisis. I have had the opportunity to interact with a tool that met almost all my requirements.

Net Promoter Score 52

Net Promoter Score Data Mining Social Media Touchpoint 52

Taylor Reach Group

JULY 17, 2017

In an early attempt to provide more targeted and personalized experiences for consumers, companies would invest in data mining programs that promised a competitive advantage. However, their ability to maximize insights from big data was only marginally successful; unfortunately, there were not enough hamsters to turn the wheel.

Machine Learning 251

Machine Learning Artificial Intelligence Customer Experience E-commerce 251

Helpt

FEBRUARY 14, 2024

The term "big data" refers to datasets that contain more variety, arrive in increasing volumes and with greater velocity ( the three V’s of Big Data ). This data comes from various sources, including social media, transaction records, and IoT devices, offering a goldmine of insights for those who can harness it.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Callminer

SEPTEMBER 23, 2020

Use lead-centric data mining tools to boost outbound results by providing much-needed context for calls. Gleaning data from corporate websites, news, and social media activities is a good place to start. Work becomes easy.

Contact Center 182

Contact Center Social Media Sales Data Mining 182

Callminer

AUGUST 6, 2019

Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media. Social media. Contact center software vendors are increasingly offering modules that allow agents to manage interactions via social media sites such as Twitter and Facebook.

Contact Center 140

Contact Center VOC Social Media AI 140

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide. of capturing feedback from customers.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48